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William K. Cole

18847 Rosetta Ave. / Eastpointe, MI 48021 / (586)823-8067 / webresume-2010@billmail.scconsult.com

Skills

Selected software skills:

Work Experience (selected)

CipherSpace, L.L.C. Morristown, NJ

System Administrator, August 2008-Present

I act as technical lead & SME for Unix/Linux platforms and messaging on a small collaborative team of system and network admins providing escalated support, technical consulting, and IT architectural consulting. As of 3Q2012 I am also acting as the lead in buildig a global system administration team across our CipherSpace GmbH & Mafatlal CipherSpace Pvt. Ltd. (India) subsidiaries. CipherSpace provides managed IT security, infrastructure, customized hosting, and general IT support to a diverse set of customers with global scope. The systems we support and manage include FreeBSD, MacOS, Linux, and Windows servers, Cisco routers and firewalls, iPhone and BlackBerry mobile devices, and Windows and MacOS personal computers.

T-Systems North America (formerly gedas USA,) Rochester Hills, MI
IT Operations Division

Technical Specialist (Unix and Security), Volkswagen of America, May 2001-March 2008

Supported a heterogeneous environment of 50-150 hosts running primarily Solaris (versions 2.6 through 10) with some Tru64 (4.0) and Linux (multiple distributions.) Provided technical leadership and security oversight for a team of local Unix admins varying in size from 2 to 12 members. Created and maintained custom toolset for secure centralized administration of all Unix systems. Designed, deployed, and provided primary support for VWoA external mail gateway and spam filtering system. Established the use of standard system builds and automated load process (Sun JumpStart/Flash Archive) for rapid deployment of new systems. Provided mentoring and technical consulting for creation of a comprehensive disaster recovery environment for Unix and Windows systems, for which I took over primary support and operational responsibilities in 2006. Participated as a member of the Computer Emergency Response Teams (CERT) for both Volkswagen and gedas/T-Systems both on the global and local levels. Advised other Americas Region Unix Administration teams on security practices and Sendmail configuration. Acted as technical advisor and consultant to Security team. Secondary support for customized RT installation providing asset tracking and operational support ticketing. Provided sole support for Cacti system monitoring environment. Managed NFS and security configuration of EMC Celerra multi-protocol NAS system. Created documentation and provided training for transition of all VWoA Unix support operations to T-Systems Mexico

Mail Abuse Prevention System, L.L.C. (MAPS), Redwood City, CA
Customer Operations Group

Director, February 2001-April 2001

Managed the Policy Administration Services (PAS) program, which provided outsourced abuse desk service to Internet service providers. One of 3 Directors reporting directly to the "Managing Member" (CEO) of MAPS.

Senior Consultant, May 2000-February 2001

Provided training on network abuse issues and online investigation methods to external customers. Created software tools to meet the needs of the PAS abuse desk outsourcing operation. Advised PAS clients and staff on operational issues and on the handling of difficult cases.

CDI Information Services, Troy, MI
Professional Services Division, DaimlerChrysler Account

Senior System Administrator/Support Analyst, Extranet Support Project, August 1999-May 2000

Responsible for support of the DaimlerChrysler Extranet, a complex of webservers, proxies, firewalls, database connections, and network access systems linking DCX suppliers, dealers, and other business partners directly to a diverse mix of web-based and legacy internal corporate applications. I provided support for end users and IT staff of business partners and provided feedback to the Extranet architecture and development teams. I regularly consulted with application owners ('business side' DaimlerChrysler staff) and developers regarding how to make their applications operate better in the Extranet environment. In addition, I was responsible for escalated support of the Extranet systems and documentation of the systems for the first level (help desk) and off-hours support staff. Mentored and provided technical oversight for the team of first level support specialists.

System Administrator, 24X7 Client/Server Site Support Group, September 1998-August 1999

One of a team of 12 administrators providing 24x7 2nd level support for all non-mainframe, non-Novell server systems at DaimlerChrysler, primarily Solaris and AIX with some older Unix-based and NT 4.0 systems. Approximately 600 machines located around the world ranging from 'pizza-box' servers to IBM SP/2 and Sun Enterprise 10000 machines. Responsible for most problem analysis on those systems and for coordinating hardware service calls. During this period we also provided much of the support for the DCX Extranet prior to the formation of a dedicated support team.

Finan Publishing, Webster Groves, MO

Information Systems Manager and Webmaster, July 1996-August 1998

Performed all IT planning, administrative, and support duties for a highly computerized publishing company using a variety of platforms. Acted as internal consultant to the owner/publisher on all information systems issues, and specified all corporate computing and data communications purchases. Primary architect and webmaster for all online magazine editions and other Finan-hosted sites. Established coding standards for all sites. Extensive Perl CGI programming and database web publishing. Advised advertising salespeople on how and what to sell as ad space on the websites. Planned and executed a zero-downtime platform migration of print production department. Administered in-house and co-located Linux servers. Ran multiple announcement/newsletter mailing lists as adjuncts to the company websites and magazines.

EAC Integrated Furniture Solutions, Creve Coeur, MO

Marketing Technology Specialist and Multimedia Developer, January 1995-July 1996

Designed and implemented coherent network-based systems for marketing, human resources, and CEO's office. Provided secondary support for all computer users at corporate headquarters. Advised CIO on LAN/WAN planning and implementation. Led initial development of the corporate brand websites and managed all corporate Internet presence. Brought multimedia software development for marketing department in-house, reducing implementation time and cost.

Odyssey Ultraware Inc., Maryland Heights, MO.

Software Engineer & System Administrator, October 1993-November 1994

Developed gateway software for FirstClass groupware. Administered large public FirstClass system (UltraLink) through a period of fast growth and evolution from a commercial BBS to an Internet/Usenet access gateway. Provided primary support for 1000+ users. Managed Internet connections providing e-mail, Usenet newsgroups, and an experimental ftp-by-mail gateway. Pioneered message exchange with other FirstClass sites across the Internet.

Solid Clues Consulting (formerly Stewart-Cole Consulting)

Sole Proprietor August 1991-Present (Business mostly dormant since 1999)

Independent consulting, working primarily with small businesses providing strategic analysis for IT issues, system administration, systems integration planning, and technical support during the 1990's, more recently a small amount of analytical piecework including "expert witness" reports in spam-related litigation.

Education

B.A. Webster University, 1988

Extensive coursework at St. Louis University, Washington University, Webster University, and Southern Illinois University-Edwardsville 1982-1992, covering an eclectic range of interests including the sciences, theatrical design, and computer science. Details available by request.

Certifications

Sun Certified System Administrator (Solaris versions 8 and 10)

Citrix Certified Administrator for Citrix XenServer 5